If the USB port works fine with other devices other than your external hard drive, here are the troubleshooting steps that you can follow:
To isolate the issue, you may try another USB drive to make sure other devices are working.Please Install Surface and Windows updates.Here's what we can do to make your external hard drive be detected or recognized by your device: We want to make sure that you get the best out of your Surface Pro 4. Can I reconfigure it to be read by my surface? I'm not really 100% sure what to do. I saw a post about getting the WD app,Īnd I did that, but it doesn't recognize my device, or at least it is not detecting it. I have a WD Ultra 'My Passport' external hard drive and had originally configured it to my MacBook pro, but I just received the surface pro 4 as a gift and I'm trying to use the external hard drive with this device.
